What can you complain about?

If you think we have failed to provide a satisfactory standard of service, please let us know.

• Your complaint may be about the quality of the facilities, safety of the users, the handling of a particular situation or issue or any other matter.

• We are committed to equal opportunities and take complaints about discrimination very seriously.

Who will deal with your complaint?

• All complaints should be sent to quebecvillagehall@hotmail.com who will address the issue and respond in writing. 

• We will take every complaint seriously and we will treat everyone who complains with respect and courtesy.

When will you hear from us?

We will let you know that we have received your complaint within ten working days. We will write to you or telephone you. 

We will explain to the complainant how the complaint will be dealt with and set time limits.

If we cannot give a full reply in this time, we will write to you and let you know why and how we are dealing with your complaint.

Any safety concerns that would endanger a Village Hall user would be dealt with immediately after notice is received.

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A full copy of our Complaints Policy can be provided upon request via email.